Dear patients,

To try and reduce patient DNA's (Did not attend) we have added another option to our phons. (Option 6) where patients can leave a message to cancel an appointment so they do not have to wait in the phone que.

The practice has a DNA policy in place which, for patients who repeatedly fail to attend 3 appointments in a 12 months period, will results in being removed from the practice list. Appointments at Oaklands are at a premium and missed appointments can be used by another patient if we are provided with at least an hours' notice that the appointment is no longer required.

Please help us to maximise appointment availability in the future, your cooperation is very much appreciated.

Kind regards,

All the Oaklands team

We appreciate all our patient feedback, this helps us look at how we can improve the services we offer to our patients. Please fill out our friends and family feedback form on our website and leave a review on our facebook page.

Thank you

Piper Hardcastle

Did you know we have a food donation basket in our reception?

A monthly donation will be made to the Full Life Church Food Bank, Holmfirth. The food bank has been running for several years. it runs to support anyone who is in need of social care and support.

If you require support for yourself or your family/friends you can collect food from the Full Life Church or if you cannot get out or would prefer a delivery, the Full Life Church will deliver to your home.

You can use the link below to get in touch with the Full Life Church or alternatively call them on -1484684545.

https://www.fulllifechurch.co.uk/contact-us/

Thank you

Piper Hardcastle

We are working with the "ASK FOR ANGELA" campaign to offer our patients a safe place if they are in an un-safe situation. 

Patients who feel unsafe, vulnerable or threatened can discreetly seek help by approcaching any of our staff at Oaklands and asking them for 'Angela'. This code-phrase will indicate to staff that they require help with their situation and we will work with them and immediately get them the hekp they need by appropriate specialists.

Domestic abuse helplines:

• Domestic abuse hotline - 08082000847
• Domestic abuse partnership - 08000527222
• Refuge domestic abuse helpline - 08082000247

Thank you

Piper Hardcastle

Thousands of our patients are using the NHS APP to manage their health the easy way.

You can use the NHS APP to order your repeat prescriptions, view your medical records and see upcoming appointments.

For more information on the NHS APP please visit www.nhs.uk/nhs-app/

Thank you

Piper Hardcastle

As May Bank Holiday approaches, we are reminding you to order your prescriptions in advance. The surgery will be closed from Friday at 18:30pm and re-open Tuesday at 07:30am. (This does not apply to pre-booked appointments on Saturday and Monday). 

Did you know if you require a repeat prescription over the weekend you can enter any pharmacy and request a 7 day emergency prescription of your medication? (Please have the NHS app on your mobile to show the pharmacy your repeat prescriptions)

You can check which pharmacy's are open over the bank holiday near you by visiting www.nhs.uk/find-a-pharmacy.

Thank you

Piper Hardcastle