Coronavirus Information

The Practice remains open throughout lockdown #2. Requests for appointments will still be triaged by phone but face to face appointments will be available where needed.

We also request that patients do NOT panic order prescriptions.

E-consults remain an effective way of contacting us but patients need to remember to include sufficient detail.

Government advice is that those who previously shielded do not need to do so again but they should take extra precautions to remain safe.

Face Masks must be worn before entering the surgery.  Patients must use their own face masks as, due to limited supplies, the surgery is unable to provide them

Prescriptions - we are having a larger than normal request for medication.  Therefore we are asking you to give us longer to process these for you.  Please let the dispensing staff know if you are running low or have run out so this can be processed quicker.

  • if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (See ending isolation section below for more information)
  • if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • it is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • for anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period. (See ending isolation section below for more information
  • if you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • if you cannot move vulnerable people out of your home, stay away from them as much as possible

If you have coronavirus symptoms:

    • do not go to a GP surgery, pharmacy or hospital
    • you do not need to contact 111 to tell them you’re staying at home
    • testing for coronavirus is not needed if you’re staying at home
  • plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • if you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999.

 

CoronaVirus and Medical Conditions / Vulnerable Adults

We are receiving high volumes of calls and queries wanting guidance on vulnerable adults, including guidance on medical conditions and coronavirus. As this is a rapidly evolving situation, we advise anyone with such queries to click here and follow the official government guidance.

Worried about financial difficulties during Covid 19?  Talk to your bank/building society or other providers.  Citizens Advice is a free service who can also advise on financial difficulties.

Holme Valley South COVID – 19 Emergency Hardship Fund

Cllr Paul Davies, in collaboration with Longley Farm and Holmfirth Tech, has set up an emergency hardship fund to support Holme Valley South residents in immediate financial need. The one off payment will help go towards basic necessities and give you immediate support while you sort out your entitlement to benefits, or the Government’s Covid 19 response payments or access to other forms of help.

The fund is not designed to be a long term solution to financial hardship, however we will also seek to signpost you towards further support where appropriate. The fund is administered by Holmfirth Tech and an independent panel will decide whether to make a grant, normally within three working days of receiving your application.

There is also an option for residents to make a donation to the fund if they wish to.

Applications and donations to the fund can be made via the link below:

https://holmfirthtech.wildapricot.org

Complaints

As you are all aware the current COVID-19 poses one of the greatest challenges that society has faced in recent times, and we have all had to make changes to our daily lives to ensure that we work together to protect the most vulnerable members of society. At the Practice we have had to make a number of responsive changes following recent developments to ensure the maximum safety of our patients, and to protect our staff as much as possible to ensure that the NHS can keep working in an effective manner and can continue to provide the best level of care possible.

As such, during the current period of emergency measures many routine services will be subject to short notice change and many administrative tasks will be streamlined to ensure that we focus more of our time and resources on the delivery of care to those that need it the most.

As part of this streamlining of administration tasks, the Practice will be changing its complaints procedures, during this period of crisis. As of the above date, we will now be reviewing complaints on a weekly basis at our Practice Clinical Meeting, to ensure that any high priority complaints that fall within the following categories can be swiftly discussed and any resulting changes to our Practice can be immediately implemented:

  • Immediate risks to patients or staff
  • Actual harm to patient or “near miss” incident of high severity.
  • Urgent safeguarding concerns
  • Criminal actions

Should your complaint not fall into these categories, then it will be dealt with when we have capacity to do so, and unfortunately at this time, the timeframe for this is uncertain. We appreciate your understanding whilst our Practice is dealing with unprecedented demand.

Frequently Asked Questions

Vaccination Clinics

Oaklands Health Centre is part of The Valleys primary care network. The network consists of Oaklands Health Centre, Slaithwaite Health Centre, Elmwood Family Doctors, Honley Surgery, Colne Valley Practice and Meltham Group Practice. The network will be using the Holme Valley Memorial Hospital in Holmfirth for some of their clinics. 

We are following the national guidelines and we hope to have completed the Over 80's vaccination programme in the next week or so. If you have not been contacted yet please ring the practice to ensure that you can be booked in for your vaccination. The next programme of vaccinations will be 75-79 year olds. Please do not contact the surgery we will contact you.

We are starting to receive the Astra Zeneca vaccination and will be contacting housebound patients shortly.

If you are a health professional, police officer, teacher etc registered at the practice we are collating a list. We will only know if there are any spare vaccines at the end of a clinic. If we have your details we will contact you but please be aware that this will be very short notice.